Terms of customer use

Terms of customer use

By using the ChargeBox you agree to the following terms and conditions. If you do not agree to be bound by these terms and conditions, please do not use the ChargeBox. The continued access and use of the ChargeBox will amount to acceptance of these terms.

GENERAL

1. This ChargeBox shall only be used to charge mobile phones and other permitted mobile entertainment devices (“Devices”). You should not use the ChargeBox for any other purposes. You should not leave any other objects apart from the Devices inside a ChargeBox.

1. A Device shall only be left in the ChargeBox for the duration of the charging process. In exceptional circumstances a Device may be left in the ChargeBox after the charging process is complete. In such circumstances a Device may be left in a ChargeBox for up to five hours. If a Device is left for longer than five hours it will be removed. In order to reclaim your Device you should call 0870 042 7271 to arrange for its collection. Please note that collection will only be possible if you present a form of identification, such as a passport, a driving licence and/or utility bill.

PAYMENT

1. Please also note that the SMS payment for the ChargeBox is a one-off fee and NOT a subscription service. We conform to the guidelines laid down by the Independent Committee for the Supervision of Standards of Telephone Information Services, the details of which may be found at www.icstis.org.uk.

LOST KEY

1. If you lose a key to a ChargeBox locker you should call 0870 042 7271 to arrange for the unlocking of the ChargeBox. We will retrieve your Device for a fixed charge of £15. You will also have to produce two forms of identification (such as a driving licence, a passport and/or utility bills) before we can unlock your Device.

 

WARRANTY

1. We strive to ensure that all our ChargeBoxes are functioning properly. In the eventuality that you discover a fault with a ChargeBox please let us know by telephoning 0870 042 7271 or by email report@chargebox.com.

 

LIMITATION OF LIABILITY

1. Any Devices left in a ChargeBox are at the owner’s risk. We accept no liability for any loss or damage to the Devices unless such damage or loss is caused directly by our negligence.

 

1. We shall not be liable to you for any loss of profit, loss of business or business opportunity or depletion of or damage to goodwill, in each case whether direct, indirect or consequential, or for any claims for indirect or consequential loss or damage whatsoever (and howsoever caused) which arise out of or in connection with the use of the ChargeBox.

1. Nothing in these terms of use excludes or limits our liability for the following:

1.1        death or personal injury caused by our negligence; or
1.2        any matter which it would be illegal for us to exclude or attempt to exclude our liability; or
1.3        for fraud or fraudulent misrepresentation.

GOVERNING LAW AND JURISDICTION

2. These terms shall be governed by English law and are subject to jurisdiction of English courts.