Why it’s essential to keep passenger smart phones charged and connected at the airport.
The pandemic has made the world even more reliant on smart phones with major travel and retail hubs striving to make their operations as contactless as possible
We all know how stressful travel can be and airports come with their own added baggage And having a flat or low phone battery is only going to make matters worse
Before a passenger journey begins the smartphone has already been integral to organising the travel Who checks in at the airport anymore Most passengers save valuable time and dont risk a queue by checking in before arrival When they arrive at the airport theyve likely booked their parking through a mobile app or confirmed a meeting location with a concierge service
Its at the airport where the smart phone becomes indispensable Of course free wifi is available at most airports but with the improvement of mobile telecoms and 5G most people can happily manage without wifi
But can they manage with a low or flat smart phone battery Absolutely not
Here are FIVE reasons why keeping passengers phones charged and connected is essential
Do you want passengers to use your airport app
As Gatwick say in their marketing Get Gatwick in the palm of your hand and turn your smart phone into a trusty companion to get you to and through the airport hassle free Airports want the opportunity to start a direct dialogue with their customers and make money from the journey through the added value the apps offer In exchange they provide live updates about your flight security information and times discounted offers and even collecting pre ordered food
Using electronic ticketsboarding passes
A fast convenient and hygienic way to show documents But more importantly an environmentally friendly way to reduce paper waste that avoids unnecessary printouts For example when flying EasyJet and using their app you can save up to eight boarding passes per flight and you dont need to be online to access them One third of boarding passes were digital in 2019 so that percentage will have grown exponentially post pandemic
To pay for things
The adoption of mobile payments like Apple and Google Pay has exploded People no longer carry a wallet or purse as often as they used to Not constrained by the £100 contactless limit and more secure than a card mobile payments are the future The global market penetration of Apple Pay is significant and the UK leads the way with over 60 of Apple users who use it So keep passenger spending easy and simple
Stay connected
Make calls email message work family and friends And of course stay connected on social media Its what our devices were designed to do Video calls are the new normal 1 in 3 people have made one in the last month and 7 in 10 UK adults are making them weekly But they drain your phone battery A regular call uses approximately 033 of battery a minute whereas a video call uses somewhere between 1 2 up to six times more drain Using social media combines the battery drain double whammy of video sharing and location based services Do you want influencers to share how much they love the airport experience on TikTok You better make sure they can keep their phone charged
Entertainment
Its inevitable that flights might be delayed need rescheduling or even be subject to cancellation but what do passengers want to do when theres a hiccup to travel plans Most likely watch their favourite TV shows or games for kids Keeping devices charged not only removes low battery anxiety but also helps keep passengers entertained and distracted from the worry caused by disruption
So if you want happy passengers you know what to do