Our Charging Solutions
ChargeBox provide your guests and visitors with a better customer experience through fast, convenient, safe and secure mobile device charging options.
A ChargeBox charging service is easy to install and provides:
- Rapid and stress-free charging
- Device safety and security fully guaranteed
- User privacy ensured (fully GDPR compliant)
- Integrated mobile device charging cables and/or wireless charging
- Data capture and analysis including device type, charging performance and time/length of charge
- Sponsorship opportunities through full vinyl wraps, decal placement and video content.
Lock and Leave
‘Lock and Leave’ solutions allow users to safely and securely leave their mobile phone to charge while they get on with their day. These locker units can be free-standing, wall mounted or integrated into a bespoke set up.
Lock and Leave Charging Solutions Include:
Stay and Charge
Sometimes people want and need to charge their device while they're using it.
Stay and Charge Solutions:
The 'Smart Lock' System
Simplicity is the ultimate sophistication
Even in this digital age, a conventional lock and key approach are proven to be by far the simplest, safest and most secure option. With PIN systems, much more emphasis is placed on the user to secure their device. This creates ‘friction’, diminishes the customer experience and is prone to user error, fraud and theft.
Our patented Smart Lock system, developed over a decade of experience, uses unique, uncopyable keys that cannot be taken from locks until our system has detected a device has been connected and charging successfully. Only once this occurs can the user then lock and remove their key. This is by far the simplest, safest and most secure approach - simplicity is the ultimate sophistication
ChargeBox Aftercare, Maintenance and Support
For all of our charging solutions we provide first class aftercare, maintenance and support including access to reporting information so you can see the ROI on your investment.
Frequently Asked Questions
What devices can ChargeBox charge?
All of our ChargeBox solutions have Apple Lightning, Micro USB and USB Type C cables fitted to charge all of the latest devices.
What infrastructure do I need to install a ChargeBox?
Each ChargeBox requires a 13amp socket no further than one metre from the unit. If sockets are situated further than one metre away you must provide a suitable extension lead.
Can my ChargeBox be customised with my company branding?
Please view the product details for the ChargeBox system you are interested in to see the branding options available.
Why do you provide a managed service for permanent installations?
Our managed service is vital to ensure that we deliver an end-to end, hassle free service. We will take care of every aspect of your charging solution so that you don’t have to.
Do you offer a key pad / pin system?
We quickly discovered that it is impossible to provide a secure service when part of the security is left to the user. Our experience shows that PIN codes can be easily predicted, and seen from afar. We believe that a high-quality lock and key system backed by a complete audit trail is the most secure solution. It is also the easiest to use system from a customer perspective as well as the most hassle-free. We are extremely proud of our proven security track record across our estate.
What happens if a customer loses their key?
On installation of your ChargeBox you will be provided with a set of Emergency Keys which can be used to help a customer retrieve their device in the unlikely event of the customer losing their key. ChargeBox have a device retrieval process which should be followed in this eventuality.
What product range do ChargeBox have?
ChargeBox have both ‘Lock and Leave’ locker solutions as well as ‘Stay and Charge’ table top and integrated solutions available for event hire and permanent installations.
What are the dimensions of the ChargeBox?
Please view the product details for the ChargeBox system you are interested in to see the dimensions of each unit.
What are the lead times for booking a ChargeBox solutions for an event?
Ideally we require four weeks' notice to secure a production slot, plan the installations and manage the vinyl wrap process effectively, however we can often react quicker when needed and we try to be as responsive as possible. We do become very busy during the summer events season so please book early to secure your production slot and avoid disappointment.
Can I install the ChargeBox or will ChargeBox do this for me?
ChargeBox can provide engineers to aid installation or units can be delivered direct to site for self installation.
How do my customers find a ChargeBox?
Customers can visit our Find-A-ChargeBox interactive map via our website, or download our App (iOS only) to find a list of our permanent stations. For short hire events, we encourage clients to promote the charging facilities within their marketing material to direct visitors.
What happens if there are any issues with my ChargeBox solution?
If there are any issues with your ChargeBox, you can contact our Support Team who will be able to help resolve these. Contact details are: support@ChargeBox.com 0330 088 1568.
Can I get reports to see how much the ChargeBox was used?
ChargeBox can provide a data package if required, which would include a post-event report outlining the performance of the charging solutions provided.
Who else is ChargeBox charging?
Izzy Warburg, Gartner
I am delighted we have been able to have ChargeBox provide on-campus charging facilities for our students. The telemetries are excellent and we see high levels of usage as students recharge devices throughout the day. The team at ChargeBox have been a pleasure to work with and their products have enabled us to avoid expensive installation of power outlets in listed buildings around our estate.
King's College London
Nick Leake, CIO
and many more organisations ...
The ChargeBox commitment to you
Plug in your device and lock. That's it.
ChargeBox guarantees safety for both the device being charged and the charging process itself under the terms of our fully managed SLA.
ChargeBox guarantees against the theft of devices under the terms of our fully managed SLA.