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Whitepaper: Unlocking the Customer Experience

Unlocking the customer experience in the store of the future

The Coronavirus pandemic brought unprecedented pressures to the retail sector. When it was already struggling with crippling business rates, Brexit uncertainty, and price wars from online challengers, COVID arrived and closed down most traditional High Street retail sectors almost overnight.

In just 12 months, retailers, from major brands to small independents, have had to adapt their business models and look for new ways to attract consumers and improve the physical experience.

Consumers will return to the high street in the post-pandemic world with a heightened sense of enjoyment and expectation. As retailers look to reimagine their spaces to attract shoppers back, it will be the services that surprise and delight people that will make the difference.

Why is mobile charging necessary for the customer experience?

The phone is essential to the customer journey. Not only for connecting the digital and physical world for retailers but also for payment, access to critical apps and other information online. Download the 'Unlocking the Customer Experience' Whitepaper now to find out:

  • How keeping people connected improves the customer experience
  • Digital strategies that are essential to the customer journey
  • Customer Experience initiatives - Need vs Benefit vs Market vs Cost
  • The ROI of mobile device charging
Customer Experience in Luxury retail
Unlocking the Customer Experience Whitepaper cover

Download the 'Unlocking the Customer Experience' Whitepaper now

Learn how retailers are improving customer experience with mobile charging

ChargeBox charging solutions in UK Porsche Centres


Following the tagline “Destination Porsche", Porsche dealerships are intended to become a central gathering place for the Porsche community. Find out how ChargeBox rose to the challenge to design a world-first, Fast Charge ’stay & charge’ solution, which seamlessly matched their design ethos.

ChargeBox improving customer experience in Shopping Centres

ChargeBox in Shopping Centres

ChargeBox has now reached over 37 million charges of which over 11 million charges were delivered in the UK's shopping centres. 

John Lewis received great feedback from customers on the free ChargeBox service implemented in-store

John Lewis

John Lewis has ChargeBox ‘Lock & Shop’ systems in the majority of their UK stores, enabling their customers to safely and securely leave their mobile phone to charge while they enjoy the stores' facilities.