Rethinking Airport Charging Infrastructure
Strategic Insights from the ACI Europe Survey
As the travel industry evolves, so do passenger expectations. According to the latest ACI Europe survey, 73% of passengers now confidently use digital tools for tasks like check-in and boarding. But there’s a catch: airports are falling behind in providing the infrastructure to support this reliance. Charging mobile devices, a cornerstone of the connected journey is one area that needs urgent attention. Let’s consider how airports can turn charging infrastructure into a strategic advantage.
Beyond Capacity: Why Availability Matters
A charging station is only as good as its uptime. If a station isn’t operational or easily accessible, even the most advanced capacity becomes irrelevant. What’s needed is cutting-edge technology with real-time monitoring and fault detection to ensure availability meets passenger needs.
Think of it like this:
Capacity × Availability = Effective Charging Potential
Airports already prioritise availability in critical systems like baggage handling and security screening. Why not apply the same rigour to charging infrastructure? With a cutting-edge, digitally managed approach, you get a solution that stays online, performs consistently, and keeps travellers happy.
Traveller Preferences: Cables Over Port
Not all charging setups are created equal. ChargeBox’s data shows that passengers overwhelmingly prefer built-in cables over USB ports. Why? They are convenient and reliable. Cables eliminate the need for passengers to carry their chargers, and high-quality, reinforced designs ensure consistent performance.
Here’s what makes cables a game-changer:
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- Convenience: Ready-to-use for passengers on the go.
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- Reliability: Less downtime thanks to robust materials and SMART connectivity.
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- Compatibility: Supports the vast majority of devices via USB-C and Lightning cables.
Airports can boost capacity by 200-300% by introducing or upgrading to cable-first stations. This means fewer USB ports are needed, reducing maintenance and improving efficiency.
The Quality of Charge Matters
The ACI report highlights critical gaps but misses one crucial factor: charge quality. While traditional AC sockets are common, they often create more problems than they solve. Issues like unmonitored failures, voltage mismatches, and the need for adapters can frustrate passengers.
USB Power Delivery (USB PD) Fast Charge is the future. Here’s why:
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- Speed: Get from 0 to 20% in just 10 minutes—perfect for boarding passes and last-minute calls.
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- Universal Compatibility: Works seamlessly with smartphones, tablets, and laptops from all territories.
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- Safety and Efficiency: Delivers the optimal power level for every device.
Building for the Future
Airports need solutions that evolve with passenger needs. Here’s how you stay ahead:
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- Digital Management: Real-time monitoring maximises uptime and minimises maintenance costs.
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- User-Centric Design: Solutions tailored to how travellers actually use them.
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- Future-Proof Compatibility: High-quality specially reinforced cables and USB PD technology ensure readiness for the next wave of devices.
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- Scalability: Modular systems that grow with your airport.
A Collaborative Path Forward
As the ACI report emphasises, digitalisation and automation transform the passenger experience. To keep pace, charging infrastructure needs the same level of focus. By prioritising reliability, accessibility, and quality, airports can turn charging stations into a competitive advantage.
At ChargeBox, we believe in creating stress-free, future-proof solutions that make travel smoother for everyone. Are you ready to transform your airport’s charging experience? Let’s start the conversation.
Contact one of our friendly ChargeBox team to find out more about our solutions. ⚡️
How Mobile Phones Are Transforming the Airport Experience for Passengers
In the modern travel landscape, mobile phones have become indispensable companions, revolutionising the way we navigate airports. From booking flights to boarding planes, these devices are central to almost every aspect of the passenger journey.
As airports continue to embrace digital transformation, emerging technologies are reshaping how travellers use their mobile phones, enhancing convenience, efficiency, and overall experience.
1. Mobile Check-In and Digital Boarding Passes
Gone are the days of printed boarding passes and long queues at check-in counters. Mobile check-in and digital boarding passes have streamlined the airport experience, allowing passengers to check in, select seats, and download their boarding passes directly to their phones. This not only saves time but also reduces the need for paper, aligning with sustainability efforts.
Biometric technology on mobile phones, such as facial recognition and fingerprint scanning, allows passengers to streamline their airport experience. By securely storing their identity data on their phone, travellers can use biometrics to verify their identity whenever needed. This eliminates the need for physical documents, reduces wait times, and makes the entire travel experience faster and more convenient.
2. Real-Time Flight Updates and Navigation
One of the most stressful aspects of air travel is uncertainty — whether it’s delays, gate changes, or tight connections. Mobile apps now offer real-time flight updates, ensuring passengers are always informed about their journey. These apps provide notifications about boarding times, gate assignments, and even baggage claim details, all in real time.
In addition, indoor navigation apps are transforming the way travellers move through airports. Using augmented reality (AR) and GPS technology, these apps guide passengers to their gates, lounges, shops, and even charging stations. With just a few taps, travellers can easily navigate complex airport layouts, minimising the risk of missing flights.
3. Mobile Payments and Contactless Transactions
Mobile payment solutions, such as Apple Pay and Google Wallet, are increasingly being adopted across airport retail, dining, and duty-free stores. This shift towards contactless transactions not only speeds up the purchasing process but also enhances hygiene—a significant consideration in the post-pandemic world.
Moreover, mobile wallets allow passengers to store multiple currencies, making it easier to manage expenses during international travel. Combined with loyalty apps that store frequent flyer miles and reward points, mobile payments are becoming the go-to method for savvy travellers.
4. Entertainment and Connectivity
For many passengers, mobile phones are a primary source of entertainment during long waits and flights. Airports are responding by offering improved Wi-Fi connectivity, allowing travellers to stream movies, catch up on work, or connect with loved ones without interruption. Additionally, charging solutions, such as those provided by ChargeBox, ensure that devices remain powered up throughout the journey.
Emerging technologies like 5G are set to further enhance the in-airport experience. With faster download speeds and reduced latency, 5G will enable seamless streaming, video calls, and even augmented reality experiences, transforming idle time at the airport into productive or enjoyable moments.
5. Personalised Travel Assistance
Artificial intelligence (AI) is playing a growing role in personalising the airport experience. Chatbots and virtual assistants, integrated into airline apps, provide travellers with real-time answers to their queries, from baggage allowances to lounge access. Some apps even offer personalised recommendations for dining, shopping, and activities based on the passenger’s preferences and flight schedule.
AI-driven apps also help passengers manage their travel plans, offering suggestions on the best time to leave for the airport, traffic updates, and weather forecasts. VR, on the other hand, offers immersive experiences, such as virtual tours of the airport or even pre-flight relaxation sessions. These technologies not only enhance the passenger experience but also offer new opportunities for retail and entertainment, creating a more engaging and enjoyable environment.
6. Sustainability and Environmental Considerations
As environmental concerns take centre stage, airports and airlines are increasingly focusing on sustainability. Mobile phones play a key role in these efforts by reducing the need for paper tickets, boarding passes, and brochures. Digital receipts, mobile passports, and electronic visas further minimise paper waste substantially.
Conclusion
Mobile phones have undeniably transformed the airport experience, making travel more efficient, convenient, and personalised. As emerging technologies like biometric security, 5G, and AI continue to evolve, the role of mobile devices in air travel will only expand.
The availability of airport charging services is no longer just a convenience — it’s a necessity. Offering reliable and fast charging ensures that passengers can stay connected, access real-time updates, and utilise essential apps for navigation, payments, and entertainment throughout their journey.
Airports and airlines that embrace these essential innovations to boost the passenger experience will be better positioned to meet the needs of today’s tech-savvy travellers, directly contributing to a smoother, less stressful and more informed, travel experience for all.
The Future of Device and Smartphone Charging: Understanding USB-C Power Delivery
In recent years, USB Type-C has become the standard connection for charging a multitude of devices, from smartphones and tablets to laptops and beyond. This evolution in charging technology has revolutionised how we power our gadgets, offering numerous advantages that enhance convenience, efficiency and speed. In this blog, we’ll delve into the benefits of USB-C power delivery, explore how this charging technology works, and provide tips on selecting the right adapters and cables.
USB Type-C: The Standard Connection?
USB Type-C, commonly referred to as USB-C, is a versatile and reversible connector that has swiftly become the go-to standard for modern devices. Unlike its predecessors, USB-C is designed to handle not just data transfer but also power delivery, allowing it to charge devices quickly and efficiently. Its symmetrical design means it can be plugged in either way, eliminating the frustration of trying to insert the connector incorrectly.
Advantages of Power Delivery via USB-C
One of the standout features of USB-C is its support for USB Power Delivery (PD). This technology offers several key advantages:
1. Faster Charging: USB PD allows for higher power levels, meaning devices can charge much faster compared to older USB standards. This is particularly beneficial for high-capacity devices like laptops and tablets.
2. Universal Compatibility: USB-C PD can charge a wide range of devices, from smartphones to laptops, using the same cable and power adapter. This reduces the need for multiple chargers, simplifying your tech life.
3. Enhanced Safety: USB PD includes features that protect devices from overcharging, overheating, and other potential hazards, ensuring a safer charging experience.
4. Flexibility: With variable power delivery, USB PD can adjust the power output according to the device’s requirements, making it highly versatile.
USB-C Power Delivery. How it works.
How the Charging Technology Works: USB Power Delivery is an advanced specification that significantly improves the standard USB charging protocols. Here’s how it works:
Negotiation Process: When a USB-C cable is connected to a device, the charger and device communicate to determine the optimal power level. This negotiation ensures the device receives the correct amount of power without exceeding its capacity.
Variable Power Levels: USB PD can deliver power at varying levels, typically ranging from 5V (volts) to 20V, and up to 100W (watts). This flexibility allows it to charge everything from small smartphones to large laptops.
Bidirectional Charging: USB PD supports bidirectional power delivery, meaning a device can either receive power or provide power to another device. This is particularly useful for scenarios where one device, like a laptop, can charge another, such as a smartphone.
Which Power Adapter is best for you?
Choosing the right power adapter is crucial for efficient and safe charging. Here’s how to ensure compatibility:
1. Check the Device’s Specifications: Look at your device’s user manual or manufacturer’s website to find the recommended power requirements.
2. Examine the Adapter’s Output: Ensure the adapter’s voltage and wattage match or are within the acceptable range for your device.
3. Verify USB PD Support: If your device supports USB PD, make sure the adapter does as well. Many modern adapters explicitly state their compatibility with USB PD.
4. Connector Type: Confirm that the adapter has a USB-C output, as using the correct connector type is essential for compatibility.
The Best Cable for Charging via USB-C
Not all USB-C cables are created equal. Here’s what to consider when choosing a cable:
Power Rating: Ensure the cable supports the power levels required by your device. High-quality cables often list their power ratings on the packaging or cable itself.
Data Transfer Speeds: While primarily used for charging, USB-C cables can also transfer data. If this is important, look for cables that support higher data transfer rates.
Build Quality: Opt for cables with robust construction to avoid wear and tear. Features like reinforced connectors and braided exteriors can enhance durability.
Certification: Cables that are USB-IF (USB Implementers Forum) certified have been tested for compliance and safety, ensuring reliable performance.
ChargeBox: UK-designed and manufactured.
We only use real Apple Type C USB cables for all our latest charging solutions. We also strengthen them to give them a x 10 lifespan. That’s the difference between a cable that would last 400 charges and one that lasts 4,000!
Conclusion:
USB-C and USB Power Delivery are transforming the way we charge our devices, offering faster, safer, and more versatile options. USB-C has undeniably set a new standard in the realm of charging technology. Its versatility, speed, and efficiency make it an essential component in our increasingly connected lives.
Understanding how this technology works and knowing how to choose the right adapters and cables can significantly enhance the charging experience and let’s face it no one likes waiting more time than they need to, for their phone battery to charge! 🔋
Mobile Phone Addiction and Nomophobia: Understanding the Digital Epidemic
Understanding Mobile Phone Addiction and Nomophobia: A Digital Epidemic
In today’s hyper-connected world, mobile phones are indispensable, offering unparalleled convenience by keeping us connected, informed, and entertained. However, this convenience has a downside: mobile phone addiction, a growing global concern, especially in the UK. One specific manifestation of this addiction is known as Nomophobia.
What is Nomophobia?
Nomophobia is the fear or anxiety associated with being without a mobile phone or beyond mobile phone contact. This term emerged from a study commissioned by the UK Post Office in 2008, highlighting the extent of mobile phone dependency among the public. Symptoms of nomophobia include:
- Panic or anxiety when the phone battery is low or there is no network coverage.
- Constantly carrying a charger or backup battery.
- Using the phone in inappropriate settings, such as during meals or social gatherings.
What is Mobile Phone Addiction?
Mobile phone addiction is characterized by an over-reliance on mobile devices, significantly interfering with daily activities, personal relationships, and productivity. Key signs of this addiction include:
- Excessive checking of the phone, even without notifications.
- Anxiety when the phone is not accessible.
- Spending more time on the phone than intended.
- Neglecting face-to-face interactions in favor of mobile device use.
Factors Contributing to Mobile Phone Addiction
Several factors contribute to the high levels of mobile phone addiction in the UK:
- Social Media: Platforms like Instagram, Facebook, and TikTok are designed to be addictive, encouraging continuous engagement.
- Work Demands: The rise of remote work and the expectation of constant availability compel many to check their phones regularly.
- Fear of Missing Out (FOMO): This psychological phenomenon drives individuals to stay connected to avoid missing out on important events, news, or social interactions.
Who Are the Most Addicted?
Certain demographics in the UK show higher levels of mobile phone addiction:
- Young Adults: Those aged 18-24 are particularly prone to mobile phone addiction. A University of Derby study found that 13% of young adults could be classified as “addicted” to their smartphones.
- Teenagers: The NHS has expressed concerns about the impact of excessive phone use on teenagers’ mental health, citing increased levels of anxiety, depression, and sleep deprivation.
- Professionals: Many working professionals also exhibit signs of mobile phone addiction due to the constant need to stay connected for work, coupled with social media use.
The Extent of Mobile Phone Addiction in the UK
Recent statistics paint a concerning picture of mobile phone usage in the UK:
- High Usage Rates: According to a 2023 Ofcom report, the average UK adult spends over 3 hours and 23 minutes per day on their mobile phone, highlighting our growing reliance on these devices.
- Frequent Checks: Research indicates that the average UK user checks their phone approximately 58 times a day, with younger adults (aged 18-24) checking around 79 times a day.
- Bedtime Usage: A Deloitte survey found that 41% of UK adults check their phones within five minutes of waking up, and 37% check their phones just before going to bed, leading to disrupted sleep patterns and other health issues.
Consequences of Mobile Phone Addiction
Mobile phone addiction and Nomophobia can lead to several adverse effects:
- Mental Health Issues: Continuous mobile phone use is linked to increased anxiety, stress, and depression. The constant bombardment of notifications and the pressure to stay connected can be overwhelming.
- Sleep Disruption: Exposure to blue light from screens before bedtime can interfere with sleep patterns, leading to insomnia and poor-quality sleep.
- Decreased Productivity: Frequent phone use can distract individuals from their tasks, leading to decreased productivity at work or school.
- Social Impact: While mobile phones are designed to keep us connected, excessive use can lead to social isolation, with people spending more time on their devices than interacting face-to-face with family and friends.
Combating Mobile Phone Addiction
Combating mobile phone addiction requires a multi-faceted approach:
- Digital Detox: Encourage periodic breaks from mobile phone use to reduce dependency.
- Setting Boundaries: Establish phone-free zones and times, such as during meals or an hour before bedtime.
- Mindfulness Practices: Techniques like meditation can help reduce anxiety associated with nomophobia.
- Professional Help: For severe cases, cognitive-behavioral therapy (CBT) has proven effective in managing addiction.
Conclusion
Mobile phone addiction and Nomophobia are growing concerns, particularly in technologically advanced societies like the UK. By understanding the signs of addiction and taking proactive steps to manage mobile phone use, individuals can regain control over their lives and reduce the negative impacts on their mental and physical well-being. With awareness and appropriate interventions, it is possible to foster a healthier relationship with our digital devices.
Sources:
- Ofcom Report 2023
- Deloitte Survey
- University of Derby Study
- NHS Mental Health Concerns on Teenagers and Mobile Phone Use
The Apple Lightning cable is Dead, Long Live the Apple Lightning cable!

When Phil Schiller, then SVP at Apple, introduced the Lightning cable in 2012 with the launch of the iPhone 5, he said it was “the cable for the next decade”. Sure enough – and having exceeded that with 11 years under its belt – it has been a reliable cable and we can’t imagine using a non-reversible cable any more (even though the EU wanted to standardise around that stupid micro-USB plug). @ChargeBox we have found it to be the best cable (though not without our modification to the junction of cable and head which extended life from 300+ charges to 4,000+; more on that in a future post).
The actual ending is very reliable – far more so than USB-C which has a tendency to break off. You can occasionally get dirt or corrosion on the pins, but this can usually be cleaned off quickly.
With the introduction of USB-C to all iPhone 15 models, it was portrayed as the death knell for Lightning. Of course, in many ways it is – and over future years, will undoubtedly be. But in one clever move, Apple actually made the Lightning cables you already have MORE useful, not less ($29 purchase required!).
Indeed stay with me here while I explain, slightly tongue in cheek, that the Lightning cable has now become the only true Universal cable! There’s even something for Android users too.

If you’re like me, you’ll have quite a few Lightning cables around the house and office – for charging phones, AirPods, older iPads, and even pencils and keyboards. I’ve got quite a few USB-C to Lightning as well as some older USB-A to Lightning.
With the release this week of the simple USB-C to Lightning dongle adapter you can now plug in a Lightning cable into a USB-C device. Ostensibly to protect investment in things such as music systems, car adapters etc, this little gem also has the added advantage of allowing you to use Lightning cables to charge not just iPhone 15 models, but also iPad Pros, and, wait for it, ANY recent MacBooks – Air and Pro varieties! (Hang on non-Apple users!)
I picked up my adapter at the local Apple Store yesterday – the person I spoke to didn’t know it existed but they found the stock. It has some useful benefits for our business in field testing which first brought it to my attention. I wondered if it would work with my iPad Pro? And of course, why wouldn’t it work? Indeed using it with my 11.9” M1 iPad Pro I was able to see around 26W charging at 9V with my 96W MacBook Pro charger and USB-C to Lightning cable. I have seen 15V charging when the iPad Pro starts at very low battery with up to 35W, so a limitation here is that I think 27W (9V/3A) is as far as this goes. But that’s almost full speed charging of a modern iPad (note it’s also higher than the 20W charger Apple have typically included if you have access to a higher power USB PD charger such as those with MacBooks).
So, then I thought if it can do this, it might also allow charging my new 15” MacBook Air. And, lo and behold, this also worked. Yes, charging a modern laptop with a Lightning cable! I was able to confirm these details through the “About this Mac” —> System Report —> Power.
It advertised to the MacBook Air as a 28W charger – specifically identifying as the Apple USB-C to Lightning Adapter. (I’m guessing it has a chip in it which probably contributes to the price and which converts the power signalling from Lightning protocol to USB-C). Obviously, it’s not as good as the 70W charger which is optional for this MacBookAir, but a good match for the 35W dual charger in a pinch and not far off the 30W charger included with the base MacBook Air. But, wait. There’s MORE!
Then I started wondering about all the old USB-A adapters out there. Amazingly these work too with 11W recorded into the MacBook Air using a 12W old iPad charger.
So, not only does this adapter allow you to continue using your Lightning cables with new phones, it also allows you to charge ANY other Apple USB-C devices with almost any USB based charger and any Lightning cable.
Ironically, Apple’s done more for sustainability with this one action than the EU’s “rule” about USB-C – which by itself is a big initial negative rendering lots of chargers and cables useless without such solutions.
If you had to take just one cable with you for all your Apple gear, the answer may turn out to be Lightning!
If you’re not one of the 1 billion+ Apple users, how does this help YOU?
Well, for Android users – though I haven’t tested this – it should also allow you to use Lightning cables to charge Android phones – including providing pretty good USB PowerDelivery charge to 27W. So, a cable for every situation! Right now, the only true Universal cable. How ironic, EU? But very much in-tune with Apple’s sustainability push at the announcement event.
Here’s a handy summary of what you can do:
- You’ll need the Apple USB-C to Lightning adapter for this £29/$29 at the Apple Store. You plug a Lightning cable INTO the adapter and then plug the adapter INTO a USB-C device.
- The faster the charger you use, the faster the charging experience, but any charger above 30W is not going to help any further
- If you’ve forgotten the USB-C to USB-C cable that came with your new iPhone15, you can charge with this setup at similar speeds to iPhone 14 models.
- You can charge a USB-C iPad using this setup at a good speed (depending on charger).
- You can charge any USB-C based MacBook using this setup at a decent speed (MacBook Air models and using a 30W charger) or an acceptable speed (MacBook Pro models). In a pinch even a USB-A charger and USB-A Lightning cable will charge these devices up but over a much longer period (USB-A limits of 12W are an absolute maximum). But this would be ok in an overnight situation.
- You should be able to charge almost any Android phone that has a USB-C input using this setup and with approximately 0-50% charge in 30 minutes using a 20W (or ideally 30W) charger.
- You should also be able to charge larger USB-C based tablets and laptops using this setup, with power dependent upon the charger available (again up to around 27W).
- Of course, this same setup (without the adapter) can continue to charge all of your Apple devices and peripherals.
- Taking the adapter with you (Android or Apple users) allows you to “hijack” any friends Apple Lightning configuration to charge your USB-C based device.
So, this little gem of a dongle is a real get-out-of-jail device for all sorts of situations, and useful for many road warriors to carry around. If you have any other situations you’ve found it useful or think it might be useful, let us know and we can update this post.
Thanks for reading!
What are the risks of public phone charging?

This month the FBI warned that using public charging may put your data at risk but what are the REAL risks of using public phone charging?
ChargeBox has provided secure charging solutions for public use since 2005. We are privileged to partner with many of the world’s best-known retail, education, public transport, healthcare and event organisations.
We have never experienced a breach of our users’ data in all that time with over 55 million charges provided!
So let’s look at what we know about public charging stations and the risks you need to be aware of when using one.
What is Juice-Jacking?
“Juice Jacking” is a cyber-attack where a hacker gains unauthorised access to a device such as a smartphone by compromising the USB port. Once malware is installed on a device, it can perform various malicious actions, such as stealing sensitive data, track user activity, or even give hackers remote access to the device.
OMG, that sounds scary. Does it happen a lot?
No, it doesn’t. It’s unclear how common these attacks are; any instances have not been widely publicised. The risk was first identified in 2011, so it’s not a new threat.
So, the risk of it happening is extremely low?
The risk of ‘Juice Jacking’ is infinitely small. However, your safety and access to essential phone capabilities are at risk if your battery is low or out of power. These risks are far higher than the danger of having your device hacked.
So are public charging solutions safe?
It’s not possible to say, with absolute 100% certainty, that ALL public charging solutions are safe but as with most things in life, it’s up to the individual to make informed decisions.
That makes sense. Can I limit the likelihood of this happening to me?
It’s important to practice good cybersecurity habits. Here’s what we recommend:
- Always keep your device up-to-date with software updates, especially security updates. This is your first level of protection against any form of attack on your device in any situation.
- Once software updates are no longer available due to the age of your device, you should consider getting a newer device.
- If you are using a public charging solution, where are you? If you’re in a location managed by a respectable company, you can expect that company to have procured a safe & secure solution that can’t be tampered with.
- If you’re unsure who is providing a solution, look for a name and a website. Check the origins of the equipment, the company, and its data and device security pledges.
What precautions does ChargeBox take to ensure the safest and most secure charging experience?
- Our charging solutions, including electronics and firmware, are designed and manufactured in the UK. We use our own software to control our solutions with the highest levels of security in mind.
- We are governed by national laws in the countries we operate, and our business depends on our end users having a great experience and our clients who host ChargeBox giving a great experience to their visitors.
- ChargeBox solutions are connected securely to our servers, giving us precise information about operational levels and recording the safety of the charge.
- The charging components and cable endings we use are all securely locked so they are not accessible to third-party agents without evidence of tampering.
Isn’t this all a storm in a teacup? Surely the FBI has got more significant cybersecurity concerns to deal with?
Yes! It distracts from device and data safety dangers for which the FBI has been notably absent – namely, the sophisticated malware attacks aided by systems such as Pegasus and others.
Finally, out of interest, what data does ChargeBox access?
Our users’ data privacy is a fundamental aspect of our business model and company ethics. For complete details of your data privacy with any interactions with our stations or our company please visit:
https://www.chargebox.com/your-data-privacy-with-chargebox/
Thanks for reading!